The Issue Council is a public bug reporting system, used for the community to report bugs in game. There is 3 stages: Triage, Confirmed, and Acknowledged. A ticket must need at least 9 other players to confirm the issue within 30 days, then the ticket's status will become "Confirmed", and CIG developers will look at the bug report. The ticket will then become "Acknowledged".
After the ticket is confirmed, others players will have the choice of voting on the issue, which decides which issue should be prioritized.
A player must have bought a game package before able to contribute in the issue council.
If there is insufficient confirmation submitted within 30 days, the post will become "expired". If a post is invalid, and confirmed invalid by majority of others, the post will be marked "Invalid".
There is 2 separate "module" of the issue council. One dedicated to game related issue, and the other for website related issue.
Other players can contribute by confirming bugs that others have submitted. The more contribution you have, the higher chance you will be invited to PTU(Persistent Test Universe). Where you will be able to test out new features before the build being released to the public.
The Issue Council is a community-driven tool in which users:
- Report on issues that they encounter while playing the game.
- Attempt to replicate issue reports created by their peers.
- Prioritize valid issue reports to help CIG developers decide which issues to investigate.